• Select the date, time, and guide language;
• Confirm the type and number of participants;
• Submit personal details and complete payment;
• Check your confirmation email for detailed order information.

All times are in the local timezone. For example, a Tokyo activity at 09:00 AM refers to 09:00 AM Tokyo time.

A confirmation email will be sent, and details can also be found on the "Orders" page.

We do not provide advice on this. Please consult the respective consulate.

The activity details page will show the available booking period.

After the tour, you can rate it and leave a written review.

• Sorry, the tour operator will not wait for any latecomers, please make sure to arrive on time.
• If you are late due to unexpected circumstances, please contact the tour operator.
• Please note that refund requests due to lateness will not be approved unless there are unforeseen circumstances (such as flight cancellations, etc.). If you are late due to unforeseen circumstances, please go to the order page and click "Contact Customer Service" to contact us.
• Please check the terms of use of the activity for more information on the cancellation policy.

Contact the guide directly or our customer support, and we will assist promptly.

Orders cannot be modified; please cancel your order based on the cancellation policy and rebook.

Payments are securely processed via Stripe, a trusted third-party gateway. We do not store credit card information during or after the transaction.

The platform does not charge additional fees, but your bank may apply international transaction fees if using a non-local currency card. Please confirm with your bank.

We support credit cards, debit cards, and some online platforms. Specific options are shown at checkout.

This depends on the cancellation policy of your booked activity. If eligible, you will receive the appropriate refund.

If canceled by the agency, the order will automatically be refunded.

If not canceled by the agency, contact us via the "Contact Support" button in your order page.

Refunds are processed immediately after cancellation, but it may take 3-10 days to reflect, depending on your bank.

Check your spam folder or ensure your email settings are correct.

Use the "Contact Us" page to reach our team via phone, email, or live chat.

We offer tour route bookings and local activity arrangements.

Yes, you will receive a confirmation email with order details.

No, you can show the e-order directly to the guide.

Yes, submit your request via the "Contact Us" page.

It is not typically included but can be purchased during booking.